Cost for services

The following is a summary of costs for services and additional extras:

Hourly rates

Freelance work is priced at $50/hr, billed in USD unless agreed otherwise.
We are able to receive payments in GBP/EUR/USD/IDR. Any payment fees incurred by your chosen payment method are your costs, not ours.

The above cost is for hourly work billed weekly, not applicable for agreed fixed price projects.
For fixed price projects, due to high demand, a minimum deposit of 35% is required to begin scheduled work.

All work is subject to agreed time frames and you will of course be notified in the unlikely event that any delay should occur.

Due to ongoing projects and interrupting current workflow, a minimal charge of 10 minutes is in place for any requests.

Meetings and appointments

Due to ongoing projects and interrupting current workflow, all calls and meetings are chargeable.

Billing and Payment Information

It is your responsibility to ensure that your payment and billing information is up to date and that all invoices are paid on time.
Subject to applicable laws, rules, and regulations, payments received will be first applied to the oldest outstanding invoice in your billing account.

All invoices must be paid within ten (10) days of the invoice due date, late fee of 10% is automatically added to an invoice at the end of the ten (10) day due period. Late fees repeat every ten (10) days until an invoice is settled. Any invoice that is outstanding for more than ten (10) days may result in the suspension or termination of services until full or adequate payment has been received. If you fail to pay the fees as specified herein, FreshLondon may pursue the collection costs incurred by FreshLondon, including without limitation, any arbitration and legal fees. As a policy, FreshLondon will not take on new requests for work or services for customers who have an outstanding balance on their account.

All files relating to projects are delivered upon receipt of payment for work and services. Web development is carried out by default on our testing server with all files migrated once payment for work carried out has been confirmed.

It is a violation of this agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. FreshLondon may report any such misuse or fraudulent use, as determined in FreshLondon’s sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies.

You have thirty (30) days to dispute any charge or payment processed by FreshLondon. If you have any questions concerning an invoice or charge on your account, please contact us for assistance.

Cancellations and Refunds

Violations of the above stated agreement will waive your rights under the refund policy.

There are no refunds on work that has been provided, reviewed and then paid for. It is your responsibility to review work accurately and inform us of any changes within a reasonable time period.

If you have paid through a payment gateway that subtracts a cost for using its services, any refund will have this amount removed prior to refund.

You may terminate or cancel any services by giving FreshLondon written notice via email. In such event: (i) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation and (ii) FreshLondon may, in our sole discretion, refund all pre-paid fees for basic hosting services for the full months remaining after the effectiveness of such cancellation (i.e. no partial month fees shall be refunded) less any setup fees, applicable taxes and any discount applied for prepayment, provided that you are not in breach of this agreement.

Once we receive a cancellation notice and have confirmed all necessary information with you via email, we will inform you in writing (typically email) that your account has been cancelled.
We require all cancellations to be done via email in order to (a) confirm your identity, (b) confirm in writing that you are prepared for all of your files and emails to be removed, and (c) document the request. This process aims to reduce the likelihood of mistakes, fraudulent/malicious requests, and to ensure that you are aware that your files, emails, and account may be removed immediately and permanently after a cancellation request is processed.

Plugins and scripts

Due to code similarities across WordPress and WooCommerce projects, FreshLondon reserve the right to reuse any code snippets.


We reserve the right to amend our terms and conditions without prior notice, however this would of course affect only future projects and not existing contractual agreements.

Please contact us immediately should you have any questions regarding any of the above by emailing us directly.

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